What to Look for In a Helpline for Road Traffic Accidents


If you have been involved in a road traffic accident, then first and foremost, we would like to wish you a speedy recovery from any injuries you have sustained, and that courtesy extends to anybody else injured in your accident. At this stage, you may be thinking about making a claim for compensation, or at the very least seeking legal advice. One of the most popular methods of doing so is by calling an accident claim helpline, since these helplines can be called from the comfort of one’s home, and without any obligation.

Claims helplines are invaluable in the personal injury industry; they offer a super-convenient way for people to get legal advice. And, because they are staffed by experienced and compassionate claims advisors, they are also the best way to get all your claims-related questions answered. The alternative is to either set up an appointment with a lawyer, which takes time, or perform your own research online, which of course will not consider your individual circumstances, so that information won’t be specific to you. Helplines then are the best way to get claims advice. But what should you look for in one?

Who are the people behind the helpline?

This is an important point. The best helplines are always operated by law firms, and you should avoid helplines operated by anybody else, since they will not be regulated by the Solicitors Regulation Authority (SRA). Helplines that are operated by law firms operate to the highest standards. This means you will get sound claims advice, without having to worry about the legitimacy of the advice that you receive.

Is the helpline offered without any obligation?

Some helplines attempt to persuade people into making a claim, or they ask the caller to hand over some personal information. If you do not want to experience any of this, then you should only call helplines that are offered without any obligation. The web page that you find the phone number on should clearly state that the service is offered ‘without any obligation’, and you should be able to remain anonymous when you call.

Is the helpline free to call?

You should only call accident helplines that publish Freephone numbers, such as 0800 or 0808, or landline numbers, such as 0113 or 01484. This will ensure that you are not charged for your call or, at the very least, that you are charged very little. You should avoid helplines that have premium rate numbers, such as 0843 or 0844, since there are better free alternatives out there. Lastly, if you are unsure about any telephone number, then you should contact the provider by email to ask them about call charges before you call.

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